Hennie
Articles
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My complaint was not answered, what can I do?
Oh no! Sorry to hear that. To reopen the query, go to your inbox and find the email response you received from the Averly Help Centre. There should be an option for you to reopen the query. Once yo...
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My complaint was not answered, what can I do?
Oh no! Sorry to hear that. To reopen the query, go to your inbox and find the email response you received from the Averly Help Centre. There should be an option for you to reopen the query. Once yo...
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My complaint was not answered, what can I do?
Oh no! Sorry to hear that. To reopen the query, go to your inbox and find the email response you received from the Averly Help Centre. There should be an option for you to reopen the query. Once yo...
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Will my personal information be sold to third parties?
No way! The Averly Team takes the Protection of Personal Information (PoPI) Act of South Africa and General Data Protection Regulation (GDPR ) very seriously. Your personal information will never b...
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Is a snag list the same as a maintenance list?
Yes it is. Once tenants have completed their original snag list, they’ll be able to use the same list to log any faults at the property. Whenever a tenant logs a fault, the agent or landlord will b...
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Why do I only have 7 days to complete my Snag List?
The 7-day limit is required by law. Don’t worry though! You can still submit additional snags after the 7-day period is over by logging an ad-hoc snag and choosing whether it needs maintenance.
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What is a Snag List?
It’s a list where any faults with the property are documented - those that require maintenance and those that don’t. On moving in, tenants have the opportunity to build a comprehensive snag list ov...
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What’s the difference between a landlord and an owner?
Owners and landlords both own their respective rental properties. The difference between the two is that landlords manage the properties themselves, while agents manage properties on behalf of the ...
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Is my data stored on the platform safe?
Absolutely! The Averly Team takes the Protection of Personal Information (PoPI) Act of South Africa and GDPR very seriously. You can find the full text of the PoPI Act, as well as further documents...
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What is your cancellation policy?
From the time that you choose to cancel your subscription, your cancellation will come into effect as soon as you settle your last invoice. I’ll then bill you pro-rata until your cancellation date ...